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Unit 12, 135 Cryers Road
East Tamaki
Auckland 2013
New Zealand
Phone: 09 274 1464

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Frequently Asked Questions

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What makes custom software so effective?

Because you have designed the software to fix exactly with your business processes it works the way you need it to, without compromise. Often when you are using a generic system which has been developed for a wide range of businesses it doesn’t quite work the way you want it to. You have to compromise and change your business processes to fit the system, which can make your business harder to run than it needs to be. Your custom software is an enhancement to the way you already do business and so it can only speed up your processes and make your business work more efficiently.

How do I know if I need custom software?

It can be very confusing trying to figure out the best solution for your business. On the one hand you don’t want to spend more than you need to, and on the other you want to make sure you aren’t creating a false economy by getting a solution that’s not going to last very long. At Dynamic Solutions we specialise in giving you all the information and advice you need to make the right decision. The first step is to take our Self Assessment, which will help you decide the best option for your business. You can also contact us any time for free advice or to discuss your requirements. Even if you don’t think you are ready for custom software, we would still welcome your call. So when you are ready, you have some of the information you need.

Will custom software work with my current systems?

When we develop your software we make sure it works with your current systems. With web based systems we, ensure it works with the current version of Internet Explorer and also the current version of FireFox (which are the 2 most popular internet browsers). If your software integrates with other software such as Microsoft Office or MYOB, we would make sure that it works with the versions that you are currently working with.

How do you develop the software?

We have a 7 step development process which goes through all the important stages of developing your software. Every step of the way we have open lines of communication with you and key staff to ensure that progress is in line with your expectations and that you are comfortable with how the software is

What if we want to change or add something?

With the flexibility of a custom solution, you are able to change or add anything at any stage. If your business starts doing something new we can add new functionality to your software. If you’d like to change a business process or the way you are doing something, we can change that too. And all the software we develop for you is future proofed, so adding something new takes less time and money than starting all over again.

When you choose to invest in a custom solution you give yourself this flexibility, so make the most of it.

How long will it take?

Of course this depends on how small or large your software solution is. We have a 7 step development process which goes through all the important stages of developing your software. This process could span from a few weeks to a few months. Before we start developing your solution we will discuss timeframes and will work with you and your business. A project timeline will be discussed prior to commencement.

We always recommend that where software needs to be rolled out across more than one business location, that the main office use the software for at least 2-3 months to ensure that there are no further changes before complete rollout.

How much will it cost?

Custom software is a valuable investment in your business. This is always a very difficult question to answer without a complete specification and getting to know you and your business first. We can tell you that our prices are competitive, but it is true that “you get what you pay for”. We do not compete on price. We give you the solution you want and show you the benefits and ROI it will provide for your company. If we don’t think the benefits far outweigh the cost we’ll say so and offer alternatives. Custom software will pay for itself if you consider the ability to create new efficiencies and business process management.

Your software is also an asset that can be depreciated at a high rate, so is very tax efficient as well.

Are there any ongoing costs?

Once you have your final software delivered there are no ongoing costs. This is your software, you own it. You own the source code as well, so if you need further development in the future it’s your choice who does that for you. Of course we’d prefer if you came back to Dynamic Solutions!

If your custom software is online you will have a monthly charge for hosting. We can take care if this for you and is usually about $35+ GST per month.

Will there be any disruption to our business while the software is being installed?

There is little or no disruption to your business while the software is being rolled out. Usually we can install and integrate without any disruption at all. Especially with online systems the installation is completely seamless.

Will my software be easy to use?

We work really hard with our clients to make sure when we deliver your system, it is what you asked for and it works exactly how you’d expect. After talking to our customers we have found the familiar look and feel of Microsoft Outlook is a good choice. Because almost everyone is familiar with how this software works it makes the learning curve almost non existent. As your software works with your existing business processes it will be second nature for you to use; just like your old system only quicker and easier.

Will my information be secure?

It is vital that all of your information is safe from unauthorised access and downloading. All our systems can be secured by password access and further control can be taken with disabling download ability for unauthorised activity. We also recommend that your data be backed up on a regular basis and we can help to incorporate this into your system if required.

Will our software ever expire?

Generally software doesn’t require updates when you upgrade your operating system. We have had software that was 5 years old when the client upgraded to Windows Vista, and there was no problem at all. However, we cannot guarantee that your software will work forever as we have no control over changes made to your operating systems, for example Microsoft Windows operating systems – we never quite know what they’ll come up with next. However if you tell us in advance of any changes you are planning to make we can work with you to ensure that your software will keep running smoothly during the transition.

Can I get ongoing support?

Be assured that you will not be abandoned once we have delivered your solution. In fact we guarantee it – all of our software is guaranteed bug free for life. In addition to that there is always a 3 month period after your software is installed when we will fix anything that’s not quite the way you want it for free. We are always available to help you with issues. However, our goal is that the software is so easy to use that you really don’t need our help! With the software being developed around your business processes it will work exactly how you’d expect it to.

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